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CUSTOMER POLICY

Refund Policy

Effective: August 12, 2026

14-day request window

You may request a refund for your first Pro Annual or Pro Lifetime purchase within 14 calendar days of the original transaction.

1. Eligibility

First purchases requested within 14 days are generally eligible. We may decline requests involving fraud, chargeback abuse, license sharing, material violations of the Terms, or substantial use inconsistent with a good-faith product evaluation. Mandatory rights under applicable law always apply.

2. Annual renewals

You can cancel Pro Annual before renewal to prevent the next charge. If an unintended renewal occurs, contact us within 7 calendar days of the renewal. We will review the request based on usage after renewal and applicable law.

3. Lifetime purchases

Pro Lifetime has no recurring billing. Eligible first-purchase refunds may be requested within 14 days. A refunded license will be deactivated.

4. How to request

Email lliaozhiliang222@gmail.com with the purchase email, Creem order number, plan, purchase date, and a short reason. Never send full card details. We aim to respond within three business days.

5. Processing

Approved refunds are returned through the original payment method by Creem. Bank processing time can vary. Canceling an Annual subscription prevents future renewals but does not itself refund a past charge.